Frequently Asked
Questions

Prizm Polarised has a distinctive tint shift when tilted under light — a characteristic not replicated in aftermarket lenses. We check every pair before listing. If the lenses don't pass, the pair doesn't go up.

Grade A — Excellent. Minimal to no signs of use. Indistinguishable from new.
Grade B — Good. Minor cosmetic marks on the frame consistent with careful use. Lenses are optically perfect.
We do not sell Grade C. If a pair doesn't pass our inspection, it doesn't get listed.

Bulk auctions, retailer returns, and estate lots from collectors who upgraded and never wore the old ones. Pairs that had barely seen the sun, sitting in boxes. We have the sourcing relationships to find them consistently — that's the business.

No. The price is set at the drop. If you're waiting for a lower price, you're more likely to see it sell out first. Stock is limited and we don't restock the same colourway.

No. When it's sold, it's gone. We can't manufacture more pre-loved pairs of an exact colourway and condition. That's the point. Other colourways and future drops — yes. The same pair in the same condition, never again.

Small. Each drop is a curated set of colourways. When a colourway sells out, the listing closes. There's no cart timer or artificial scarcity — just actual limited stock.

Join the drop list. Subscribers get access before the drop goes public. We don't send anything between drops — just early access when the next one is ready.

The Radar EV is the focus right now. It's the benchmark performance frame and the one we know best. Other models may come — we'll add them when we're confident in the sourcing and inspection process.

Yes — free worldwide tracked shipping on every order. No minimums, no surcharges. Tracked to your door wherever you are.

Yes. You'll receive a tracking link by email once your order has been dispatched. If you haven't received it within 3 business days, email info@vaultshades.com.

All sales are final. We describe and photograph every pair carefully before listing. If you have any questions about a specific pair before buying, email us at info@vaultshades.com and we'll give you a straight answer.

Contact us within 48 hours of delivery with photographs. If there is a genuine misdescription — undisclosed damage to the lens, for example — we will work to reach a fair resolution. We stand behind our inspection process.

Not guaranteed. Cases and accessories vary by pair and will be noted in the listing if included. Every order ships in protective packaging regardless.

Rinse with warm water, then wipe with a microfibre cloth. Avoid paper towels, clothing, or dry wiping — the polarised coating can scratch. Don't use household cleaning products on the lenses.

Australia. We ship globally from here.

A small team that knows the eyewear market well. We started VaultShades because we knew where the good pairs went — and decided to do something about it.

Email us at info@vaultshades.com or DM us on Instagram. We reply within a few hours during business days.